Timesheet authorisation is essential in ensuring that you are paid on time for your shift.

Once you have worked a shift it must be authorised by your ward/department manager in order for you to release your timesheet by Wednesday 11.59pm for payment the following Friday.

If your shift has not been authorised, please contact your authorising ward manager and ask them to approve the shift for you, so that you can then release your timesheet, for us to then process your payment.

Unfortunately we cannot process payment until your shift has been approved.

“To err is human, to cover up is unforgivable, and to fail to learn is inexcusable”
Sir Liam Donaldson 

What is Duty of Candour?

The NHS Trusts where you work your assignments have a legal responsibility to tell people who use their services when something goes wrong and to apologise. This is known as Duty of Candour.

What does this mean for Trusts?

If an unintended or unexpected incident occurs where significant harm has happened or may still happen to a patient or service user the incident must be notified to the Care Quality Commission (CQC)

The Trust must then be open and transparent with the patient or service user by:

• Apologising and taking responsibility for what went wrong
• Ensuring a Duty of Candour conversation is held with the patient or service user by a senior member of staff and that this is documented
• Investigating and ensuring a line of communication is open with the patient or service user at all times
• Giving feedback to the patient or service user once the investigation completed
• Sending a written apology to the patient or service user

What does this mean for you?

• Be open and honest if you make a mistake
• If you see something that you think is not right report it
• Do not be afraid to report something that has gone wrong
• If something does go wrong think about it and reflect on what you have learned and what you will do to prevent it happening again
• Be aware that the CQC may ask you what you know about Duty of Candour if they speak to you when they are carrying out an inspection in the Trusts where you are working

Remember – An apology is an expression of sorrow or regret not an admission of guilt.

Over the Easter period this year, we ran a competition for bank workers; which entered staff who worked 4 shifts or more over Easter into a prize draw. Congratulations to the 100 randomly selected winners below:

See your name?

Check your inbox and junk folder for an email from us about receiving your £50 high street voucher!

Terms and Conditions apply – see the email for more information.

The Bank Worker of The Month winners for August have been announced!

Congratulations to the following:

Michael Orr – Registered Nurse at Camden & Islington NHS Foundation Trust

Lisa Naylor – Specialist Nurse at Sheffield Teaching Hospitals NHS Foundation Trust

Chike Ofokaire – Care Support Worker at Southern Health NHS Foundation Trust

Helen Ayres – Admin and Clerical at Portsmouth Hospitals Trust

The ‘Bank Worker of the Month’ award recognises NHS Professionals’ Bank Members who provide excellent quality of care to patients, achieve high standards across our core values and meet the 6Cs – care, compassion, competence, communication, courage and commitment. There is an award for three categories; Care Support Worker or Healthcare Assistant, Specialist Nurse and Registered Nurse. Every month each of the winners receives a Kindle as a thank you for all their hard work. In order to win this award the workers must fulfil the following criteria:

• Achieve ‘5 – Excellent’ on all five of the sections of the ‘Performance Evaluation System’, which is completed by the Ward Manager at the end of each shift.
• Cancelled no shifts for that month.
• Filled the highest number of shifts in the month for which they are being considered for.

We are delighted to bring you the summer edition of our Quality Matters magazine.

This issue features topics and articles around revalidation, Nursing Associate role, client complaints and more.

Click the link below to have a read and share our magazine with your colleagues.

NHSP Quality Matters – August 2016

Generous donations from a Nuneaton restaurant and NHS Professionals are helping the George Eliot Hospital NHS Trust to buy equipment to support Dementia patients.

Local restaurateur Mick Emanuale, joint owner of La Tavola Calda, with wife Val, popped in to the hospital deliver donations of colouring books, pencils, puzzles and games to hospital fundraising Coordinator Jean Whittaker MBE and Deputy Director of Nursing, Dilly Wilkinson.

One of each of the items will then be added to an activity box for patients to use with the Enhanced Care Team.

On the same day, NHS Professionals also presented the hospital with a cheque for £250 which is going to be used to purchase additional items for the activity boxes.

Deputy Director of Nursing, Dilly Wilkinson said, ‘We are so grateful to Mick and Val at La Tavola Calda and NHS Professionals for their donations. We feel it is vital to offer a range of stimulating activities for our patients with dementia throughout their stay with us and their donations will support us to do this.”

Further information services at the George Eliot Hospital can be found on www.geh.nhs.uk

How Bankshare® helps Trusts implement their Sustainability and Transformation Plans

The background…

When the NHS announced its Five Year Forward View in December 2015, the landscape for how staffing and the use of staff banks and agencies are managed began to undergo a significant transformation. 

It recognised that Trusts should no longer operate in isolation to address – amongst other key issues – their staffing requirements, but ideally should work together to implement Sustainability and Transformation Plans (STPs) which reflect the needs of patients and improve outcomes.

In January 2016, local health and care systems or Accountable Care Organisations (ACOs) met to create 44 STP ‘footprints’ – geographical clusters of Trusts ‘working together to develop STPs which will help drive genuine and sustainable transformation in patient experience and health outcomes of the longer-term.’*

A key factor in achieving this transformation is how substantively employed staff and bank staff can be enabled to work across Trusts within a cluster. Is there a simple, effective solution?

‘Yes – NHS Professional and Bankshare’

NHS Professionals (NHSP), the leading provider of managed flexible worker services to the NHS is already providing a complete and proven solution – Bankshare.

NHSP: Bankshare is a tried and tested service that enables clusters of Trusts to share their own substantively employed staff between Trust banks, enabling Trusts to minimise the need for staffing agencies to fill part-time, occasional or ad hoc roles. It also gives Trusts access to NHS Professionals’ bank of 25,000 fully compliant ‘bank-only’ workers across all staff groups.

Not only does Bankshare provide staffing solutions on a shared or individual basis across the STP footprint – it also ensures compliance and appropriate skills for specific tasks. 

Bankshare is easy to operate, and brings with it valuable additional benefits which address other requirements of the STPs. As an employment model, it incorporates the shared resources and shared back office operations which the STP initiative is calling for – leading to substantial reduction in costs across all Trusts within a cluster.

Bankshare is the ideal solution for Trusts looking to work collaboratively with other Trusts in their area – NHS Professionals can help solve staffing issues and reduce temporary staffing costs while maintaining clinical governance compliance for improved patient safety. There are many other benefits too – some of which are outlined below.

We welcome the opportunity to discuss Bankshare in more detail and explore how we can help your Trust to implement Sustainability and Transformation Plans effectively and achieve cost savings. Get in touch today to kick start your STP journey with us.

Stewart Buller: stewart.buller@NHSProfessionals.nhs.uk

*Source:  NHS Shared Planning Guidance: Sustainability and Transformation Plans

NHS Professionals and Bankshare are registered trademarks of NHS Professionals Ltd. All Rights reserved.

Patient safety is an essential part of nursing care that aims to prevent avoidable errors and patient harm.

Errors that occur are rarely the fault of individuals, but usually the result of problems with systems. We need to ensure everything we do keeps the person safe from harm of any kind be it physical, emotional or even financial.

Good practice…

To ensure all patients are treated in a safe environment and protected from avoidable harm:

1. Patients should be treated in a clean environment with a minimal risk of infection

2. All equipment should be in working order and staff using that equipment should have the relevant training to do so safely

3. Patient observations should be taken on a regular basis using the early warning system and escalated if there is any abnormality

4. Medicines should be given on time

5. Risk assessments should be completed for all patients as directed – any concerns escalated

6. Nutritional needs must be met

7. Tests, investigations and treatments provided should be appropriate for patient needs

8. Care should be delivered in a co-ordinated way by competent staff

Emma receiving her ‘Bank Worker of the Month’ prize from TLC’s Asha Sudaharan & Thelma Flammia, Lead Nurse Workforce Gabriella Leyshon and Temporary Staffing Manager Johanna Mills.

We are delighted to announce that one of May’s winners was Emma Trollope, a Specialist Nurse at West Hertfordshire Hospitals NHS Trust. We spoke to Emma to find out more about her and her working life.

How do you feel about winning the award?
I was really shocked but so chuffed. I pride myself on working as best I can, so it’s nice to have that recognition.

What is your role and what do you do at the hospital?
I am a rotational midwife, so I’ll be at the hospital one day, out in community doing home visits another, in the delivery suite, or post-natal ward. A lot of the time I’m booked in to an area but when I get to work I’ll be moved somewhere different, which I’m happy to do!

How long have you been working in Midwifery?
I qualified as a midwife in 2007 and then became a Post-Natal Ward Manager for 3 years in 2013. I loved this role but I left last April as I have young children and needed to have more flexibility. Since then, I have been working flexibly at West Herts as a Midwife.

What made you choose a career in Midwifery?
I have wanted to be a midwife since the age of 14. My mum is a midwife too which had a big influence on me when I was growing up. After my A-Levels, I started a Media Technology course as I had second thoughts about midwifery, but I left halfway through as it just wasn’t for me and my heart was set on being a midwife!

What do you enjoy most about your job?
I love to teach, so I’d say the most enjoyable part of my job is doing the anti-natal classes and answering questions when babies are born. New mothers always have so many questions, but I’m happy to sit with them and answer all their questions, I just love it!

What’s the best thing about working for NHS Professionals?
NHSP manage the bank at Watford General and when I was substantive, it made sense to carry on and join the bank. I love how simple it is to log on to the system and see all the available shifts and because it’s flexible work, it suits me and my lifestyle, having young children.

Do you have any hobbies and interests outside of work?
When my oldest daughter joined Brownies, I become a Brownie Leader so I do that regularly and I also play Lawn Bowls!

How did you get into Bowls?
I completed the Queen’s Guide Award and as part of it, you had to take up a new skill. My nan and granddad played lawn bowls so I thought I’d give it a go and I ended up playing for Hertfordshire under 30s!

What are your plans for the future?
When my children are older I would love to go back into management as I love leading a team but also being able to make changes to women’s care.

Congratulations to Emma and all the other May winners! Thank you to all of our workers for ensuring that patients receive the best care possible, and for being great ambassadors for NHS Professionals.

The ‘Bank Worker of the Month’ award recognises NHS Professionals’ Bank Members who provide excellent quality of care to patients, achieve high standards across our core values and meet the 6Cs – care, compassion, competence, communication, courage and commitment. There is an award for three categories; Care Support Worker or Healthcare Assistant, Specialist Nurse and Registered Nurse. Every month each of the winners receives a Kindle as a thank you for all their hard work. In order to win this award, the workers must fulfil the following criteria:

• Achieved ‘5 – Excellent’ on all five of the sections of the ‘Performance Evaluation System’, which is completed by the Ward Manager at the end of each shift.
• Cancelled no shifts for that month.
• Filled the highest number of shifts in the month for which they are being considered for.

NHS Professionals took home the Silver award for the ‘Most Effective Home Working Programme’ at the Contact Centre Management Association ( CCMA) Awards, on Tuesday 16th May.

Earlier in the night, Mark Laskey was shortlisted as a finalist in the ‘Resource Planner of the Year’ category, as well as Lee Llewellyn, for ‘Contact Centre Manager of the Year’.

Anne O’Brien, Director of Clinical Governance and Operations, said: “Congratulations to
Catherine Holmes and Scott Mitchell and to all who support our homebased working teams. Also, a big ‘well done’ to Mark and Lee on their individual performances, This is a fantastic achievement and demonstrates NHS Professionals’ commitment to excellence”.

Lee Llewellyn said: “I feel honoured to have been a finalist for this award and I’m proud to be part of a team who consistently deliver and work together to support our homebased teams”.

The UK National Contact Centre Awards Gala Dinner is always one of the best attended highlights of the industry calendar and recognises the individuals and teams in the industry who are working to make their contact centres professional and industry leading.

We are delighted to announce that one of May’s winners was Lesley Manwaring, an Admin and Clerical Worker at East Kent Hospitals Uni NHS Foundation Trust. We spoke to Lesley to find out more about her and her working life.

How do you feel about winning the award?

I was very surprised and happy to win this award. It’s one of those things that you think will never happen to you!

What is your role and what do you do at the hospital?

 I have been working in the Radiology department at the William Harvey hospital since September last year, inputting ultrasound and CT requests from GP’s and consultants on to the system. I also help with incoming and outgoing post and will do anything I can to help anyone. I have also been assigned with showing new recruits around and helping with their training on the systems associated with their job roles.

What do you enjoy most about your job?

I love meeting and helping people from all walks of life and the variety of duties involved with the positions I help to cover.

What’s the best thing about working for NHS Professionals?

The best thing has to be how flexible it is which really suits my lifestyle, as well as the variety of shifts I work; every day is different!

What are your hobbies and interests outside of work?

My main hobby is my family, especially my nine grandchildren! I like to relax in the evenings and watch TV and I also love to knit and sew.

What are your plans for the next 5-10 years?

I am due to retire in September 2020 but I would like to continue working for NHSP doing admin / clerical work. Even when I retire, I will probably continue to work for NHSP part time.

Congratulations to Lesley and all the other May winners! Thank you to all of our workers for ensuring that patients receive the best care possible, and for being great ambassadors for NHS Professionals.

We’d like to take the time to not only celebrate the 69^th Birthday of the NHS, but to celebrate all your hard work and continued commitment to care. Without you, the NHS wouldn’t be where it is today.

To mark the occasion, here are 5 fun facts about the NHS…

Did you know:

1.    The NHS was set up in 1948 by Aneurin Bevan, a politician and Minister For Health

2.    The Park Hospital in Manchester was the first hospital to open in the NHS in 1948 and a 13-year old girl was the first patient treated at the hospital for a liver condition

3.    Most nurses in 19th century workhouses collected their wages in beer

4.    The NHS in England deals with over 1 million patients every 36 hours

5.    The NHS employs more than 1.5 million people, putting it in the top five of the world’s largest workforces, alongside the US Department of Defence, McDonalds, Walmart and the Chinese People’s Liberation Army.

How are you celebrating the occasion with your colleagues and at your Trust?

We are delighted to announce that one of June’s winners was Rachael Hanneffy, a Registered Nurse at Alder Hey Children’s NHS Foundation Trust. We spoke to Rachael to find out more about her and her working life.

How do you feel about winning the award?

I felt great and so proud, it’s so nice to be appreciated, especially being quite new to the Trust.

What is your role and what do you do at the hospital?

I am a diabetes specialist nurse, currently covering for someone who is on maternity leave. I have my own group of patients, who are children aged between 0-19 in the Liverpool area. I look after them when they have been newly diagnosed and help to educate them around their condition. A big part of my role is visiting nurseries, schools and colleges and providing educational sessions to the staff, to teach them about Diabetes and train them on how to support the children. I also attend a diabetes clinic at the hospital every three months which the patients and other staff members attend.

How long have you been working in Nursing?

I have worked in nursing for 7 years but have been working at Alder Hey Hospital through NHS Professionals for about 3 months.

What made you choose a career in Nursing?

I actually suffer from diabetes myself and when I was younger I spent a lot of time with nurses who gave me so much support and taught me a lot about my condition. It inspired me to want to do the same, to help and educate others who are going through the same thing.

What do you enjoy most about your job?

I love being able to make a difference, but also having that deeper understanding and going through the same thing, means I connect to people on a more personal level.

What’s the best thing about working for NHS Professionals?

For me, it’s the service that the onsite client relations team gave me. I had so much support from them and they have gone above and beyond to help me! I had an issue with my pay and one phone call was all it took to get it sorted. I find it so useful and helpful having an onsite team at the hospital, who you can go to for support when you need it.

Do you have any hobbies and interests outside of work?

Well I love food, so most weekends you’ll find me eating out at different restaurants and trying new cuisines!

What are your plans for the future?

I will soon be a permanent member of staff at Alder Hey Hospital, but I plan to still work one day a week in the A&E wards through NHSP, as I have a bit of a background in A&E and really want to keep my skills up. Looking ahead, I want to become an Advanced Nurse Practitioner, still specialising in Diabetes. I also want to do some work with Diabetes UK, working with teenagers.

The ‘Bank Worker of the Month’ award recognises NHS Professionals’ Bank Members who provide excellent quality of care to patients, achieve high standards across our core values and meet the 6Cs – care, compassion, competence, communication, courage and commitment. There is an award for four categories; Care Support Worker or Healthcare Assistant, Specialist Nurse, Registered Nurse and Admin & Clerical. Every month, each of the winners receives a Kindle as a thank you for all their hard work. To win this award, the workers must fulfil the following criteria:

• Achieve ‘5 – Excellent’ on all five of the sections of the ‘Performance Evaluation System’, which is completed by the Ward Manager at the end of each shift.
• Cancel no shifts for that month.
• Fill the highest number of shifts in the month for which they are being considered for.

Congratulations to Rachael and all the other June winners! Thank you to all of our workers for ensuring that patients receive the best care possible, and for being great ambassadors for NHS Professionals.

We are thrilled to announce that one of July’s winners was Fradreck Shuke, a Registered Nurse at Coventry & Warwickshire Partnership NHS Trust. We caught up with Fradreck to find out more about him and his working life.

How did you get into nursing?
My mum and sister are both nurses, so it runs in the family!

What does your typical day at work consist of?
I work mainly night shifts so I do a lot of 1:1 sessions and observations with patients before they go to sleep. I’m also the shift planner for my team and do medication admin.

What do you love most about your job?
Providing and helping clients on their journey to recovering.

How would your colleagues describe you in three words?
Hardworking, fair and understanding.

What’s been your proudest achievement at work to date?
When I get recognition from my colleagues.

What’s the most challenging part of your role?
Managing shifts when there aren’t enough staff.

What’s the best thing about working for NHS Professionals?
You always get support whenever you need it. If I ever have an issue with my placement area, it gets sorted by the onsite team promptly.

What do you usually do on your days off?
Spend time with family and friends and I also read a lot, to continue to develop my career.

The Bank Worker Of The Month award acknowledges Bank Workers who have gone above and beyond what is required in their everyday duties.
There is an award for four categories; Care Support Worker/Healthcare Assistant, Specialist Nurse, Registered Nurse and Admin & Clerical.

To win this award, the workers must fulfil the following criteria:
• Achieve ‘5 – Excellent’ on all five of the sections of the ‘Performance Evaluation System’, which is completed by the Ward Manager at the end of each shift.
• Not cancel any shifts for that month.
• Fill the highest number of shifts in the month for which they are being considered for.

A huge well done to Fradreck and all the other July winners! Thank you to all of our workers for ensuring that patients receive the best care possible, and for being great ambassadors for NHS Professionals.

Currently nearly 9000 doctors without substantive NHS contracts serve Trusts across the country through locum agencies. Many register with more than one agency at one time, or move between agencies on a frequent basis. Helen McGill, Medical Officer and Responsible Offer (RO) at Doctors Direct, considers this to be a practice which presents a significant challenge in terms of monitoring their compliance, performance and the levels of patient care they, and the Trusts they serve, are able to deliver.

‘All of these doctors working as locums are connected to a Responsible Officer (RO) wherever they are working through their agency, following the GMC algorithm. However, when they move from agency to agency and Trust to Trust these connections become complex. Despite the RO to RO network and established information flow systems developed by NHS England, the risk remains that transfer of the most up to date information may not be as efficient as best practice aspires to.

This raises important issues for all concerned: Trusts, agencies, ROs and the doctors themselves.

Concerns are increasingly being expressed about how effectively, efficiently, promptly and accurately information regarding locums and their status currently flows between agencies and other designated bodies. Where agency ROs have concerns about locums and incidents, how should they respond – and how can the locum’s activities be restricted if they are working with more than one agency, yet registered with just one designated body? Working this way, are there sufficient checks and levers to ensure that locums are engaging correctly with the appraisal and revalidation process? Can and do problems arise when one RO acts in an outsourced capacity for multiple agencies?’

These are of course key considerations if agencies are to work to the principles of ‘Maintaining High Professional Standards in the Modern NHS’.  Helen has pointed out that the issues are double edged, impacting locum doctors too:

‘Locum doctors themselves may find themselves isolated and unable to make professional progress, as without a substantive contact they may lack access to sufficient support. For instance, how can they fund and find study time or leave to prepare for appraisal? What role models can they refer to when they are constantly on the move? What feedback will they receive on issues, concerns, complaints and completion of placements? During those placements they may –as temporary staff – find it difficult to access IT, appraisal and reporting systems, or to gather supporting evidence like feedback from colleagues and patients for appraisal and revalidation. Because there may be insufficient supporting information for the RO to make a positive recommendation. These are important issues if they are to remain compliant and advance their skills and careers.’

Taking these comments from a senior professional and Responsible Officer on board, it appears that the mobile nature of the locum workforce, the myriad of agencies with whom doctors make multiple arrangements, and the outsourcing of many functions of a designated body may be making good governance a challenge – and that’s a major factor for all parties concerned, including ourselves at Doctors Direct, part of the NHS Professionals family.

The question must surely now be: how do we address that challenge? How do we best support locum doctors and ensure that they have the right qualities and qualifications for their placements? We’ve gone back to Helen McGill and asked her for her thoughts…. watch this space for details.

In my last blog I looked at the challenges facing locums, agencies and ROs – and what implications they have for Trusts.

Now I’d like to look in more depth at how we can support locums and at the same time provide Trusts with the information and data which enables them to make informed decisions about which locums they engage with. Core to any consideration must be patient safety and processes need to demonstrate that locums meet compliance standards and have role specific competencies. At the same time there may be opportunity to develop and enhance pathways for locums to transit into substantive posts if that is a route they wish to take.

The variables

Locum doctors deployed on a flexible basis by Trusts are a widely varied group of professionals working within different specialities, with varying levels of experience and across many geographical locations.

The constants

Locum doctors must have a right to work, be licensed to practise by the GMC and engage in appraisal and revalidation process. Guided by GMC ‘Supporting Information for Appraisal and Revalidation’. To revalidate all doctors must carry out a multisource feedback (MSF) of patients and colleagues once in the five-year cycle.

The problems

Many locums have difficulty getting paid study leave, in gathering supporting information, colleague and patient feedback for MSF as well as performance feedback by senior or supervising clinicians on completed locum sessions. Many also experience deferral of their revalidation because ROs may have difficulty making a recommendation for someone for whom they have.  Inadequate supporting information and only short term connections. In addition to all this, there is the cost of appraisals.

There is currently little or no support structure, and no clear path to career development or training in new competencies, for locum doctors. They have no permanent base, few role models, are often excluded from normal networking facilities and may feel isolated and unsupported.

A solution

Such a hub could serve as an access point for sharing information between Trusts and locums. All locums could be registered through one organisation and a single data base could cover, for instance….

• Ongoing education and training records
• Networking through meeting and virtual chat rooms
• Support in appraisals
• Standardisation of processes
• Storage and collation of all appraisals carried out
• Support in gathering post-locum session feedback for CVs
• Providing a gateway to Royal Colleges

I propose that this would be a permanent base where locums can be supported. They would have a facility where they would be able to update work experience, references and educational and training updates. This information would feed into compliance maintenance and act as a reassurance to Trusts on hub locums.

Bringing all this information together and providing a clear and solid structure for employment and career progression would solve many of the problems locums currently face.

A central data base would bring many benefits for Trusts too – not just by providing information to help them access the right locums with the right competencies and specialisations for the roles they are looking to fill.

It would also help Trusts reduce costs by streamlining processes, centralising back office functions relating to locum recruitment, overcome geographical problems and helping to flag up problems and conditions.

I believe that NHS Professionals are ideally qualified and positioned to create and deliver such a hub as part of the locum recruitment and quality assurance process (I’ll be covering that in my next blog). It would also provide a way of tackling the underlying need to enable the transition of those locums who wish to become substantive staff into full time roles by gaining the training and qualifications which are currently difficult for them to access.

Let the debate begin!

Helen McGill, ‎Medical Director and Responsible Officer at NHS Professionals

We are pleased to announce that Paul Davis was one of June’s Bank Worker Of The Month winners, a Care Support Worker at Norfolk and Suffolk NHS Foundation Trust. We caught up with Paul to find out a bit more about him and his working life.

How did you get into your current area of work?

I used to work for an agency but I saw an advert for my current role via a job site.

What does your typical day at work consist of?

Caring for people

What do you love most about your job?

Meeting new people and working together with my colleagues

How would your colleagues describe you in 3 words?

Caring, hardworking, efficient

What’s been your proudest achievement at work to date?

Definitely this award!

What’s the most challenging part of your role?

Prevention and Management of Aggression situations

What’s the best thing about working for NHSP?

The flexibility

What do you usually do on your days off?

Relax!

The Bank Worker Of The Month award acknowledges Bank Workers who have gone above and beyond what is required in their everyday duties.
There is an award for four categories; Care Support Worker/Healthcare Assistant, Specialist Nurse, Registered Nurse and Admin & Clerical.
To win this award, the workers must fulfil the following criteria:
• Achieve ‘5 – Excellent’ on all five of the sections of the ‘Performance Evaluation System’, which is completed by the Ward Manager at the end of each shift.
• Not cancel any shifts for that month.
• Fill the highest number of shifts in the month for which they are being considered for.
A huge well done to Paul and all the other winners for June! Thank you to all of our workers for ensuring that patients receive the best care possible, and for being great ambassadors for NHS Professionals.

We are pleased to announce that Sean Mckeown was one of August’s Bank Worker Of The Month winners, a Care Support Worker at Central Manchester University Hospitals NHS Foundation Trust.

TLC Marian porter was delighted and said: ‘Sean thoroughly deserves this award. He is a great guy and a very hard worker, I wish we could clone him!’

We then caught up with Sean to find out a bit more about him and his working life.

We are delighted to announce that Louisa Bardsley was one of August’s Bank Worker Of The Month winners, a Specialist Nurse at Tameside & Glossop Integrated Care NHS Foundation Trust. We spoke to Louisa following her award, to find out more about her and her working life.

How did you get into your current area of work?

I have worked in the Emergency Department since qualifying.

What does your typical day at work consist of?

No two days are the same, working in A&E there is lots of variety and no ‘typical’ day.

What do you love most about your job?

The variety of medical conditions; I learn something new every day.

How would your colleagues describe you in three words?

Caring, Hardworking and Reliable.

What’s been your proudest achievement at work to date?

This Award!

What’s the most challenging part of your role?

Being unable to spend more time with my patients due to the demand in A&E.

What’s the best thing about working for NHSP?

The flexibility.

What do you usually do on your days off?

See friends, catch up on life’s necessities and sleep!

The Bank Worker Of The Month award acknowledges Bank Workers who have gone above and beyond what is required in their everyday duties.
There is an award for four categories; Care Support Worker/Healthcare Assistant, Specialist Nurse, Registered Nurse and Admin & Clerical.
To win this award, the workers must fulfil the following criteria:
• Achieve ‘5 – Excellent’ on all five of the sections of the ‘Performance Evaluation System’, which is completed by the Ward Manager at the end of each shift.
• Not cancel any shifts for that month.
• Fill the highest number of shifts in the month for which they are being considered for.
A huge well done to Louise and all the other winners for August! Thank you to all of our workers for ensuring that patients receive the best care possible, and for being great ambassadors for NHS Professionals.

We are pleased to announce that Marcin Hutnik was one of August’s Bank Worker Of The Month winners, an Admin & Clerical worker at Nottingham University Hospitals NHS Trust. We spoke to Marcin following his award, to find out more about him and his working life.

How did you get into your current area of work?

Through network of my professional connections

What does your typical day at work consist of?

Medical data extraction and processing

What do you love most about your job?

Working in a professional environment

How would you colleagues describe you in three words?

Reliable, professional, punctual

What’s been your proudest achievement at work to date?

Establishing good relationships with my co-workers

What’s the most challenging part of your role?

Obtaining missing case notes

What’s the best thing about working for NHSP?

The flexibility

What do you usually do on your days off?

Visit friends, exercise and watch films!

The Bank Worker Of The Month award acknowledges Bank Workers who have gone above and beyond what is required in their everyday duties.
There is an award for four categories; Care Support Worker/Healthcare Assistant, Specialist Nurse, Registered Nurse and Admin & Clerical.

To win this award, the workers must fulfil the following criteria:
• Achieve ‘5 – Excellent’ on all five of the sections of the ‘Performance Evaluation System’, which is completed by the Ward Manager at the end of each shift.
• Not cancel any shifts for that month.
• Fill the highest number of shifts in the month for which they are being considered for.

A huge well done to Marcin and all of the other winners for August! Thank you to all of our workers for ensuring that patients receive the best care possible, and for being great ambassadors for NHS Professionals.